Tenant Portal Redesign
Redesigning a rental customer portal to make application, move-in and everyday tenancy easier to manage without relying on Building Managers.
The portal supported prospective renters and tenants from application through tenancy, but much of the experience relied on long text pages. Important tasks and information were harder to find, and Building Managers still handled repeat questions that could have been resolved through the portal.
How I redesigned it
Select a step to inspect the reasoning underneath
Explore the tenant portal
Switch buildings and open each section to see how the same structure works across different properties.
Recreated structure · tenant values are dynamic per person, so no personal data is shown. Worked examples: Tenancy Information and New to Melbourne.
The platform stayed the same. The experience became clearer to use and easier to manage.