Nicole Phan

I connect the dots others tend to see separately.

Business Analyst connecting customer needs, operational problems and technology to design and deliver better digital products and workflows.

Business Analysis · Digital Delivery · Product

How I work

From understanding the problem to delivering and improving the solution.

Understand
Problems · Context
Connect
People · Process · Technology
Decide
Requirements · Rules · Trade-offs
Deliver
Build · UAT · Launch
Improve
Feedback · Data

Selected work

Current exploration

Product discovery · Systems thinking
Operations Hub

Exploring how property operations, workflows and information could be brought into one shared internal platform instead of being managed across separate tools.

Status
In discovery
Mapping the data, workflows and operational problems before deciding what to build.

About

A multidisciplinary path into business analysis and digital delivery.

My background across marketing, customer experience and operations shapes how I approach business analysis: understand the user, understand the process, then work out what technology needs to do.

Marketing Customer Experience Operations Business Analysis Digital Delivery

Let's connect

Currently exploring opportunities in business analysis, digital delivery and product.