I connect the dots others tend to see separately.
Business Analyst working across customer experience, operations and technology to deliver practical digital solutions.
How I work
From understanding the problem to delivering and improving the solution.
Selected work
AI-assisted workflow that reviews rental enquiries and recommends the best-matching available rooms for staff to review and follow up with prospects.
Redesigned a text-heavy tenant portal into a clearer self-service experience, helping residents and prospects find key information and navigate common tasks more easily within StarRez PortalX.
Redesigned the accommodation website to make it easier for prospective tenants to discover, compare and enquire about rooms and properties.
Exploring a shared internal platform to bring property operations, workflows and information into one place instead of managing them across fragmented tools.
About
A multidisciplinary path into business analysis and digital delivery.
Let's connect
Currently exploring opportunities in business analysis, digital delivery and product.